General information
In compliance with the duty of information contained in art. 10 of Law 34/2002 of 11 July 2002, on Information Society Services and Electronic Commerce, we inform you that the website is owned by HOME SWEET HOME VILLAS AND EXPERIENCES S.L, with tax domicile at Carrer del Pedrer 4, Santa Eularia des Riu, Ibiza (Balearic Islands), 07814 and e-mail address info@homesweethomevillas.com and telephone 650 560 611, hereinafter HOME SWEET HOME VILLAS.
Use of the website
By using this website and placing orders through it, the user agrees to the following points:
- To use the website solely for the purpose of making bookings and requests for information.
- To not make any fraudulent or false bookings. If a booking is reasonably believed to be fraudulent, HOME SWEET HOME VILLAS is authorised to cancel the booking and inform the appropriate authorities.
- To have the legal capacity to enter into contracts (the user declares to be over 18 years of age).
- To provide their contact information in a truthful, accurate manner in order to be able to make bookings.
Personal Data Protection
HOME SWEET HOME VILLAS’ privacy policy informs users of this website about its policy regarding the processing and protection of personal data that may be collected by browsing or contracting services. The privacy policy can be accessed from the website at any time
Terms & Conditions
1. Reservation process of a property
1.1.HOME SWEET HOME VILLAS must be notified of any special request in writing at the time of booking. All special requests are subject to availability and will not be part of our contractual obligations unless it is specified in the "Reservation confirmation".
1.2. HOME SWEET HOME VILLAS will not guarantee a check-in on or check-out on before or after the stipulated time, from 16:00 for check-in and 10:00 for check-out, unless specified in the booking confirmation. In case the CLIENT requires an early check-in or late check-out, HOME SWEET HOME VILLAS can only confirm it at least 48 hours before the arrival / departure time.
1.3. In the event that the CLIENT cancels his reservation or requests a change in its dates, he must validly notify it in writing to HOME SWEET HOME VILLAS, the request being sent to the email info@homeswethomevillas.com. We will try to accommodate these changes, but it may not always be possible. All payments made are non-refundable, unless otherwise agreed in writing by the owner. In case of cancellation, the Security Deposit will be returned, but not the amounts paid for rent. Any expense that originates said return will be borne by the CLIENT.
We recommend having appropriate travel insurance in place to cover any possible cancellation costs.
Exceptionally, if the cancellation is due to the prohibition or restriction, legal or administrative, of the provision of the contracted service or other measures such as the closure of borders or mobility restrictions that make it impossible to enjoy the stay in the reserved property due to the development of the Covid -19, the CLIENT may change the date of the reservation (under prior authorization of the OWNER). This possibility will be effective after final payment for any other date within the year 2022 or extend 2023. The dates chosen will be subject to the availability of each property. It must be taken into account that the change of dates may mean an increase in the cost of the rate, and the difference in price must be paid.
1.4. In case of canceling the reservation during the stay period, the rental amount paid by the CLIENT will be not refunded.
1.5. Check out is at 10 am, unless a different departure time has been stipulated or a late check out has been accepted by the property during the reservation process. In the event that the client does not vacate the property at the stipulated time, additional charges may apply.
2. Payments
2.1. To confirm the rental the CLIENT is required to pay HOME SWEET HOME VILLAS the 50% of the total booking fee by credit card or bank transfer. Once received, a temporary booking confirmation will be sent to the CLIENT. The remaining 50% will be paid when there are 65 days left before entering the property. Once payment of 100% of the reservation price has been received, HOME SWEET HOME VILLAS will send the CLIENT a definitive reservation confirmation.
2.2. If the reservation is made less than 65 days in advance (this is considered a "Last minute booking"), 100% of the reservation will be paid at the time of making it, sending a final reservation confirmation to the email address provided by the client.
2.3. This amount includes general expenses, taxes, and the services and supplies of the property, unless otherwise notified during the reservation process.
2.4. All payments must be made in Euros and any variation in the money received by HOME SWEET HOME VILLAS, caused by exchange rates or fees of any kind, must be assumed by the CLIENT.
2.5. HOME SWEET HOME VILLAS accepts no responsibility for the intermittent failure of utility supplies, sewer systems, plumbing, mechanical equipment or telephone systems or Internet connections (where available) on the Property, but we will do everything possible to fix your repair. Nor do we accept any responsibility for the loss of enjoyment suffered as a result of local engineering and / or construction works near the property.
2.6. The Ecotasa, a local tourist tax that came into force the 1st of July 2016, is to be applied in all tourist rentals. It is the owner's decision to charge this fee at the guests' arrival. The amount varies depending on the rental dates and can be up to 2,50€ per person per night and is not applied to guests under 16 years old. For further information, please check http://www.ecotasa.es/en-gb/
3. Works and repairs
3.1. To carry out works and/or moving furniture on any property is not allowed during the stay.
3.2. The client must provide access to the property staff of the OWNER and/or HOME SWEET HOME VILLAS to undertake necessary repairs or urgent actions that cannot be postponed until the end of the rental period, prior notification as far in advance as possible.
3.3. The property may have hazards such as swimming pools, stone walls, access roads, steep steps and descents without protection or fencing. HOME SWEET HOME VILLAS does not guarantee that the Property is fully adapted and safe for children. All pools are used at the client own risk. You accept full responsibility for any accident caused by or arising out of your own negligence, misuse of the Property or failure to comply with local laws and regulations, including those caused by alcohol and / or any drug or medication of any kind.
4. Security Deposit.
4.1. To guarantee the check in and proceed to the delivery of the keys of the property to the client must having proceeded with the payment of the security deposit two weeks before the arrival date. The object of the security deposit is to guarantee the return of the property and its belongings in the same state in which it was delivered, except for the deterioration derived from the rational use of the same.
4.2. The security deposit will be returned to the client in full within a maximum period of 7 working days after the departure from the property as long as both this and the contents thereof are returned in the same conditions in which they were delivered.
5. Hiring of additional services
HOME SWEET HOME VILLAS offers a series of optional additional services independent of the reservation of the property, in order to make the stay as suited to the guest's needs as possible.
These services have special conditions that will be confirmed at the time of booking them. We do not accept responsibility for these services when there is no availability in certain places and / or requested services.
In the case of contracting and prior confirmation of the service and do not enjoy this for unjustified reasons or "Non show" of the CLIENT may apply extraneous costs to HOME SWEET HOME VILLAS and taxes by the company that provides such service.
6. Information on Personal Data Protection
In compliance with the General Data Protection Regulations, the Data Controller HOME SWEET HOME VILLAS AND EXPERIENCES, S.L. informs you that your data shall become part of its Registry of Processing Activities, whose purpose is to maintain a business relationship for the provision of advisory services and real estate intermediation. All this is legitimised by the fact that it is necessary data for the execution of a contract or pre-contractual relationship (art. 6.1.b GDPR), these data being provided by their owner. Your personal data shall not be passed on unless legally obliged to do so.
7. Responsibilities
Access to and use of this website is at the user's own risk. The following is not guaranteed by HOME SWEET HOME VILLAS:
- Infallibility, availability, continuity and absence of security flaws of the website
- That the website’s content or the information that passes through it is free of viruses or other harmful elements as well as errors, omissions or inaccuracies.
- Possible damages or losses that may arise from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operation of the web page
- Delays or blockages in the use of this page caused by deficiencies or overloads of the data processing centre, or damages that may be caused by third parties through illegitimate interferences that are beyond HOME SWEET HOME VILLAS’ control.
- HOME SWEET HOME VILLAS is exonerated from liability for any damage that the user may suffer as a result of errors, defects or omissions in the information provided, provided that it comes from other sources.
Mere access to the website does not imply any commercial relationship between HOME SWEET HOME VILLAS and the user.
8. Assignment of rights and obligations
The contract is binding on both the customer and HOME SWEET HOME VILLAS, as well as our respective assignees and successors. The customer may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations arising therefrom, without having obtained prior written consent from HOME SWEET HOME VILLAS. We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations under it, at any time during its term. For the avoidance of doubt, such transfers, assignments, encumbrances or other transfers shall not affect the rights, if any, that you, as a consumer, have recognised by law nor shall they annul, reduce or otherwise limit any guarantees, whether express or implied, that we may have granted to you.
9. Information and contents of the website
The information shown on the website is current as of the date of the last update. HOME SWEET HOME VILLAS reserves the right to update/amend/remove information from this website at any time without notice.
In the event that the website contains links to other third-party websites and materials, such links are provided for informational purposes only, without HOME SWEET HOME VILLAS having any control over the content of such websites or materials. Therefore, we accept no liability for any damage or loss arising from their use.
HOME SWEET HOME VILLAS reserves the right to amend the Terms and Conditions of Purchase. Amendments introduced shall not be retroactive. If you do not agree with these amendments, we recommend that you do not use our website.
10. Viruses, hacking and other computer attacks
The user must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or damaging program or material. The user shall not attempt to gain unauthorised access to this website, the server on which this website is hosted or any server, computer or database connected to our website. The user agrees not to attack this website. Failure to comply with this clause could lead to infringements being committed as classified by the applicable regulations. We shall report any such breach to the relevant authorities and shall cooperate with them to discover the attacker’s identity. Likewise, in case of breach of this clause, you shall immediately cease to be authorised to use this website. We shall not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or disruptive programs or materials that may affect your computer, computer equipment, data or materials due to your use of this website or downloading of any content from or redirected to this website.
11. Intellectual property and copyright
The user acknowledges and agrees that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to HOME SWEET HOME VILLAS. The user may make use of such material only in the manner expressly authorised.
12. Applicable law and jurisdiction
The use of this website and the lease agreements through this website shall be governed by Spanish Law. Any dispute arising out of or in connection with the use of the website or such contracts shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. Any complaints and claims can be made to HOME SWEET HOME VILLAS by e-mail to info@homesweethomevillas.com or by post to the address CARRER DEL PEDRER, 4, SANTA EULARIA DES RIU, IBIZA (BALEARIC ISLANDS), 07814.